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Contact us

How to get in touch with Birmingham Midshires

Depending on the type of account you have, and the nature of your enquiry, there are a number of ways to get in touch.

What do you want to contact us about?

Savings

For general account management queries please call 0845 602 2828 or view our general account management section.

Internet accounts

Telephone accounts

  • Easy access accounts: Call 0845 602 2828. Lines are open Monday to Saturday 8am-8pm
  • Automated telephone banking service: Call 0845 609 1970. Lines are available 24 hours a day, 7 days a week
  • Or view our common questions section for telephone accounts

Postal accounts

By phone

  • Guaranteed equity bonds and market linked deposits: Call 0845 850 1026. Lines are open Monday to Friday 8am-6pm, Saturday 9:30am-1pm
  • Inflation rate bonds: Call 0845 603 2191. Lines are open Lines are open Monday to Friday 8am-6pm, Saturday 9:30am-1pm
  • All other postal accounts: Call 0845 602 2828. Lines are open Monday to Saturday 8am-6pm.
  • Or view our common questions for postal accounts or ISAs

By post

  • Savings and Investments Team
    Birmingham Midshires Corporate Centre
    PO Box 81
    Pendeford Business Park
    Wobaston Road
    Wolverhampton WV9 5HZ

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Complaints

Send an email to BMSIComplaints@BirminghamMidshires.co.uk

Make sure you include your full name, postal address and postcode as it appears on your account.

Complaints procedure >

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Calling from overseas

If you're calling from outside the UK to speak to our savings team please dial +441902 428 311.

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Fraud

Contact us immediately if you think you've been a victim of fraud.

  • Call 0845 602 2828.Lines are open Monday to Saturday 8am-8pm.
  • Email

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Mortgages

If you currently have a mortgage with Birmingham Midshires, visit our mortgages website.

For new customers, Birmingham Midshires mortgages are only available through independent financial advisers. Find an independent financial adviser.

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Insurance

Our chosen insurer is Legal & General, a company authorised and regulated by the Financial Services Authority. Legal & General can provide buildings and contents cover, life cover as well as accident, sickness and unemployment cover.

Call Legal & General on 0845 270 0219. Lines are open Monday to Friday 9am-8pm and Saturday 10am-2pm.

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Press enquiries

Contact our press team at Lloyds Banking Group media relations team

BM Corporate Centre

You can also write to:

Birmingham Midshires Corporate Centre
PO Box 81
Pendeford Business Park
Wobaston Road
Wolverhampton WV9 5HZ

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Gross is the contractual rate of interest payable before the deduction of income tax at the rate specified by law.

AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product, which quotes an interest rate, will contain an AER you will be able to compare more easily what return you can expect from your savings over time.

NET rates are illustrative only, allowing for the deduction of income tax at 20%. If you are a higher rate tax payer, you may have a further amount to pay. If we deduct more tax than you have to pay this can be reclaimed from HMRC.

Tax free is the contractual rate of interest payable where interest is exempt from income tax.

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes. If you're calling from outside the UK, please dial +441902 428 311.

© Birmingham Midshires
This site is intended for UK residents unless otherwise stated.
Birmingham Midshires is a division of Bank of Scotland plc, which is authorised for accepting deposits by the Financial Services Authority. It is entered in the FSA's Register and its Register Number is 169628. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ.
To contact the FSA Consumer helpline, please ring 0300 500 5000 or visit www.moneyadviceservice.org.uk/.