General account management
Answers to your common questions
How do I change from one type of account to another?
To transfer funds from an existing account to a new account, call us on 0845 602 2828.
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How do I change my address on my account?
If you have a telephone or internet account, call us on 0845 602 2828. For all other accounts, write to us at:
Birmingham Midshires Corporate Centre
PO Box 81
Pendeford Business Park
Wobaston Road
Wolverhampton WV9 5HZ
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How do I change my email address?
We need to carry out additional security checks before we can change your email address. Please write to us with a note of your new email address to:
Birmingham Midshires Corporate Centre
PO Box 81
Pendeford Business Park
Wobaston Road
Wolverhampton WV9 5HZ
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I've changed my name, what do I need to do?
Please write to us including either the original marriage certificate, change of name deed or divorce papers, or copies of these documents certified by a solicitor. We'll return these documents to you together with confirmation of change within five bank working days. In your letter, please provide an example of your old signature and your new signature.
Write to:
Savings & Investments Team
Birmingham Midshires
PO Box 81
Wobaston Road
Pendeford Business Park
Wolverhampton WV9 5HZ
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How do I change account holders?
To add or remove account holders, you'll need to complete a Form of Transfer. We'll also need the account passbook (if one has been issued). Call us on 0845 602 2828 to obtain a Form of Transfer (lines are open 8am-8pm, Monday to Saturday).
If an additional account holder does not already hold an account with BM Savings, we'll need them to provide us with suitable identification documents.
You cannot change the name of the account holder on an ISA or an internet account.
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Where can I find my nearest branch?
BM Savings is a direct operation offering internet, telephone and postal accounts only. We don't have a branch network.
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Where can I find the current interest rate on my account?
For variable rate savings accounts you can find current and historical interest rates for available and closed accounts on this site.
Interest Rates >
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How can I register my account for gross interest?
There are three ways to register your account for gross interest:
- By phone - call us on 0845 602 2828. Make sure you have your National Insurance number to hand
- By post - send us a completed form R85
- Online - you can register a new internet account for gross interest as part of the online application process
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I am a non-UK resident. Can I register my account for gross interest?
No. Unless you have previously registered for gross interest with BM Savings, you'll need to contact your local tax office.
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How do I order a tax certificate or statement?
Call us on 0845 602 2828 or use our enquiry form.
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I want to make a deposit via BACS or Telegraphic Transfer. What are your bank details?
- For BACS payments:
- Sort Code 20 97 78 Account Number 00968773
- For Telegraphic Transfers:
- Sort Code 20 97 78 Account Number 10968870
You must quote your personal account number as your reference.
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Can I withdraw funds from my account using Telegraphic Transfer?
Please note we do not offer this service to internet or telephone easy access account customers.
We can make a same day transfer from your account directly to another UK bank. To ensure it goes on the same day, you need to make this instruction in writing to us no later than 12 noon Monday to Friday. The fee for a telegraphic transfer is £35.
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Why does the incorrect address appear for my bank when I set up a Linked Account?
We show the bank address for your clearing bank. This may not be your local bank branch address, it may be their regional or head office address. Providing you've entered the sort code and account number correctly, your Linked Account will be set up correctly.
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Why do I have to produce identification documents to open an account?
All financial institutions are required by law to confirm the identity and address of customers when a new account is opened. If we can't verify this information using electronic means, we may have to see some paper based form of identification and proof of address.
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How do I open an account using a Power of Attorney?
Call us on 0845 602 2828. You'll need to have your personal details and the beneficiary's details to apply. These include:
- Full name
- Address
- Date of birth
- Telephone number (land line and mobile)
- Job title/occupations
- Bank details
You must have power of attorney before you can open the account. We cannot provide any help to you in obtaining power of attorney.
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Can I apply online for an account from outside the UK?
To complete the online application, you must be a UK resident. We're unable to endorse the use of our services from abroad. If you complete the online application process while in the UK, you may be able to use our online service abroad, but only to view your account. This is dependent on the local banking laws.
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Can I use my savings account as a business account?
No, our accounts are strictly personal savings accounts. You can only transfer money to and from one Linked Account. It is therefore not suitable as a business account.
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How do I opt out of marketing for my savings account?
We may use your account details, transactions and information provided to us by third parties in our customer contact programme. Occasionally, members of our group of companies may contact you to inform you about other products and services that may interest you. We try to limit our customer contact programme to acceptable levels, but if you wish to exercise your right to opt out, simply write to us at:
Savings & Investments Team
Birmingham Midshires Corporate Centre
PO Box 81
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HZ
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Can I email enquiries to you?
We're happy to receive and respond to email queries. However, as email is not absolutely secure, we'll not be able to include any information specific to your account. This will need to be sent to you in writing.
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What is your complaints procedure?
Complaints procedure >
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I've received an email from Birmingham Midshires, but parts of it are missing, or pictures are replaced with an X. How can I see the email?
Some email programs block pictures, to protect you from malicious content.
To make sure you can see our emails, add bm@esavingsaccount.co.uk to your 'safe senders' email list, or look at the top of the email window for an option to 'show all pictures in this email'.
Refer to your email program instructions for further information if you're still unsure how to view the content of the email.
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